PKA98 Privacy Policy –
How We Handle Your Data in Pakistan

1Introduction

This Privacy Policy describes how pka98 ("we", "us", "the platform") collects, uses, stores and protects the personal information of users who register and play on pka98.win and its associated mobile applications. It applies to all personal data collected through registration, account use, transactions and customer support interactions.

By creating an account on pka98, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with this policy, please do not register or continue using the platform.

This policy should be read alongside the pka98 Terms and Conditions, which can be found at pka98.win/terms-conditions.

2Information We Collect

pka98 collects personal data through several channels: directly from you when you register or interact with support, automatically through your use of the platform and from third-party identity verification services where applicable.

Information you provide directly:

• Registration details including your name, date of birth, CNIC or valid ID number, mobile number and email address.
• Payment details including your JazzCash or Easypaisa mobile wallet number, bank account reference or card details used for PKR transactions.
• Identity verification documents such as copies of government-issued ID and selfies, requested before withdrawal processing.
• Communications you send to customer support via live chat or email.

Information collected automatically:

• Device information including device type, operating system version, browser type and version.
• IP address and approximate location derived from it.
• Session data including login times, pages and sections visited, games played, bet amounts and outcomes.
• App usage data if you use the pka98 mobile application on Android or iOS.

3How We Use Your Data

pka98 uses the personal data it collects strictly for the following purposes:

• Account management – creating, maintaining and securing your pka98 account.
• Identity verification – confirming your identity and age as required before withdrawal access is granted.
• Transaction processing – executing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer.
• Customer support – responding to queries, resolving complaints and maintaining support records.
• Fraud and security monitoring – detecting unusual activity, preventing unauthorised access and identifying prohibited conduct as described in the Terms and Conditions.
• Responsible gaming – monitoring activity to identify patterns that may indicate problem gambling behaviour and applying limits where appropriate.
• Platform improvement – analysing usage patterns in aggregate to improve the platform's features, performance and user experience.
• Legal and compliance obligations – retaining records as required by applicable financial and anti-money laundering standards.

4Payment Data & Financial Information

When you make a deposit or request a withdrawal at pka98, your payment details – such as your JazzCash or Easypaisa mobile wallet number or bank account reference – are used solely to process that specific transaction. pka98 does not store full card numbers, PINs or mobile wallet credentials in plain text.

All payment data is transmitted over encrypted connections and is handled by the payment processor responsible for executing the transaction. pka98 retains a record of transaction amounts, dates and methods for account history and compliance purposes, but not sensitive authentication credentials.

Withdrawals are processed back to the same payment method used for the qualifying deposit wherever technically possible. This approach forms part of our anti-fraud controls and helps ensure your funds return to a source you own and control.

5Cookies & Tracking Technologies

pka98 uses cookies and similar tracking technologies on its website and mobile web platform. Cookies are small text files stored on your device that help the platform function properly and that provide us with usage information.

The types of cookies pka98 uses include:

• Essential cookies – required for the platform to function, including session management, login state and security checks. These cannot be disabled without breaking core platform functionality.
• Functional cookies – remember your language preferences and account settings between sessions.
• Analytics cookies – collect aggregated, anonymised data about how users navigate the platform so we can identify areas for improvement.

You can manage cookie preferences in your browser settings. Disabling non-essential cookies will not prevent you from using the platform but may affect how certain features behave. The pka98 mobile app uses equivalent local storage mechanisms rather than traditional browser cookies.

6Sharing Data with Third Parties

pka98 does not sell your personal data to any third party for marketing, advertising or data brokerage purposes. Your information is shared with third parties only in the following limited circumstances:

• Payment processors – JazzCash, Easypaisa, Raast and banking partners receive the data necessary to execute your deposit or withdrawal transaction.
• Identity verification providers – third-party services used to verify identity documents receive the data required to complete that check.
• Game software providers – game studios providing titles in the pka98 lobby may receive aggregated, non-personally identifiable gameplay data for RNG certification and game performance purposes.
• Legal obligations – pka98 may disclose data to relevant authorities if required by applicable law, fraud investigation requirements or anti-money laundering regulations.

All third parties that receive data from pka98 are required to handle that data securely and use it only for the purpose for which it was shared.

7Data Security

pka98 applies industry-standard security measures to protect personal data against unauthorised access, loss, disclosure or alteration. These measures include:

• SSL/TLS encryption across all connections to the pka98 website and mobile app.
• Encrypted storage for sensitive personal and payment data.
• Access controls that limit which staff members can view personal account information, based on job function.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication options available to all account holders from account settings.

Despite these measures, no online platform can guarantee absolute security. Users are strongly encouraged to use a strong, unique password for their pka98 account and to enable two-step verification where possible. If you believe your account has been compromised, contact pka98 support immediately so we can act quickly to secure it.

8Data Retention

pka98 retains personal data for as long as your account is active and for a period after account closure as required by applicable financial record-keeping standards. The specific retention periods depend on the type of data:

• Active account data is retained throughout the lifetime of the account.
• Transaction records are retained for the period required by financial compliance standards applicable to online payment processing.
• Identity verification documents are retained for the period required following account closure before being securely deleted.
• Customer support records are retained to allow follow-up on unresolved matters and then deleted on schedule.

When personal data reaches the end of its applicable retention period, it is deleted securely or anonymised such that it can no longer be associated with an identifiable individual.

9Your Rights Regarding Your Data

As a pka98 account holder you have the following rights with respect to your personal data. To exercise any of these rights, contact the pka98 support team via live chat or email.

• Right of access – you may request a summary of the personal data pka98 holds about you.
• Right to correction – if any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion – you may request deletion of your personal data, subject to retention obligations that apply under applicable law.
• Right to restrict processing – in certain circumstances you may request that pka98 restrict how it uses your data while a query is being resolved.
• Right to withdraw consent – where data processing is based on your consent rather than a legal obligation, you may withdraw that consent at any time.

pka98 aims to respond to data-related requests within 30 days. Where a request is complex or high in volume, we will notify you of an extended response timeline.

10Children's Privacy

The pka98 platform is strictly for adults aged 18 and above. pka98 does not knowingly collect personal data from anyone under 18. If you believe a minor has registered on the platform or that personal data from a minor has been collected in error, please contact our support team immediately. Any account found to belong to a minor will be closed and all associated data deleted.

11Updates to This Privacy Policy

pka98 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised and a notice will be posted on the platform.

Continued use of pka98 after the effective date of any Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with changes to this policy, please contact support to discuss account closure before the changes take effect.

12Contact & Data Queries

For any questions about this Privacy Policy, to exercise your data rights or to raise a concern about how pka98 handles your personal information, contact our support team via live chat from within the platform or via the email address listed in the site footer.

pka98 aims to acknowledge all privacy-related queries within one business day and to resolve them within 30 days. Urgent matters relating to account security will be prioritised and handled as quickly as possible.